TITLE Junior NetSuite Administrator

DEPARTMENT Technical Services (IT)

REPORTING TO Senior NetSuite Developer and Head of Technical Services (IT)

LOCATION Fitzrovia, London

ROLE TYPE Full-time

SALARY Competitive

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

This role would suit a keen and enthusiastic self-starter with a passion for NetSuite and business integration change control processes. The successful candidate will be part of a dynamic team who are involved in all areas of a growing global luxury retailer.

Joining the Technical Services (TS) team, and reporting to the Head of Technical Services (IT) you will be working closely with NetSuite Support & Development to help manage and maintain the NetSuite ecosystem.

There will be an emphasis on cross-subsidiary inventory as well as working closely with various department teams. This is a fantastic opportunity to learn and deliver great solutions to complex challenges.

GENERAL RESPONSIBILITIES

• Maintaining and Manage BAU Tickets: Handling and resolving business-as-usual (BAU) tickets raised by users across the business related to NetSuite. This may involve troubleshooting, investigating, and resolving issues related to configurations, settings, and processes in NetSuite.
• Providing 1st Line Support for NetSuite Queries: You will be the first point of contact for users who have queries or issues with NetSuite. You will provide timely and efficient support, resolving queries and issues or escalating them to the appropriate teams or individuals for further assistance.
• Maintaining Integration Errors/Queries: Monitoring and resolving integration errors and queries related to warehouses, retail stores, and marketplaces that are connected to NetSuite. This may involve investigating and resolving issues related to data transfer, data mapping, and data synchronization between different systems.
• Contributing to Projects: You will work closely with NetSuite Administrator on projects related to NetSuite implementations, customizations, and upgrades. Providing input, support testing, and assist in implementing changes or new features.
• Monitoring Middleware Platforms: Monitoring middleware platforms (Celigo) that are used for integrations between NetSuite and other systems. This may involve monitoring for errors, performance issues, and ensuring smooth data flow between different systems.
• Testing and Evaluating New Customizations and Modules: You will assist with testing and evaluating new customizations, configurations, and modules in NetSuite to ensure that they meet the requirements and do not adversely impact existing functionalities. You will also provide feedback and recommendations for improvements.
• Problem Solving: You will use your analytical and problem-solving skills to identify and resolve issues related to NetSuite, integrations, and other related systems. You may need to troubleshoot and debug issues, analyse data, and implement solutions to ensure smooth operations.
• Build Saved Searches, reports, workflows, and dashboards based on business needs
• Writing Documentation: documenting configurations, processes, and customizations in NetSuite. This may include creating user guides, technical documentation, and other documentation as needed to ensure knowledge transfer and smooth operations.

CANDIDATE PROFILE

• At least 3 years of working experience in a NetSuite Administrator, Development or Consultant role
• Suite script knowledge desirable
• Middleware and integration experience desirable
• Celigo experience beneficial
• Must thrive in a fast-paced environment
• Excellent organizational and prioritization skills
• Strong Problem-Solving and analytical/critical thinking skills
• Customisations (custom records, fields, saved searches, workflows)
• Be able to communicate in a clear and concise manner
• Team player when needed and self-starter working individually
• Good understanding of finance and retail business processes and terminology (stock movements, billing, payments, A/R, general ledger, revenue recognition, planning, audit, and reporting)
• Experience/understanding of a retail/E-commerce environment, particularly omnichannel/multi-subsidiary inventory management
• Working understanding of Stock Movements and Financial Postings

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day
• The chance to train and develop your skills in a fast-working environment
• Competitive benefits package:
  • Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase.
  • Financial wellbeing: Pension, and retail discounts across multiple retailers including supermarkets, gyms, days out and 100’s more.
  • Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
  • Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus 8 UK public holidays).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.

Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!