JOB TITLE Sales & Operations Coordinator

ROLE TYPE Permanent Full-time

DEPARTMENT Wholesale & Third Parties Sales Team

REPORTING TO International Sales Manager

LOCATION Fitzrovia, London

SALARY Competitive

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

Reporting to the International Sales Manager, this role will enable you to grow sales by providing administrative support and taking ownership of important elements of the planning process for the sales teams.

The Sales and Operations Coordinator role will also work closely with the operations team to support a smooth end to end sales process for our Wholesale clients to help maximise revenue for the business.


KEY ROLES AND RESPONSIBILITIES:

• Lead on wholesale and third-party order book, ensuring timely shipments before designated deadlines/cancel dates and resolving any issues blocking shipment.
• Support the wholesale and third-party department with all shipping related operations, including RAs, chargebacks, EDI, QC issues and any other related activities.
• Communicating order management status, timelines, and needs promptly and efficiently to sales, planning, and allocation teams
• Processing Purchase Orders and replenishments through Netsuite and Joor
• Constant update of the PO log, including new POs, updating ship dates, and seasonal order checks. Communicate this log to the field team weekly.
• Act as a liaison between the UK Operations team, the US Sales team, and the client with communication related to short shipments, damaged items, PO extension dates and further related issues.
• Monitoring EDI/order issues as they arise and resolving quickly to allow order fulfilment.
• Run sales, invoicing (consignment accounts), and transfer reports.
• Lead on customer administration, including creating new customer forms, checking accuracy of customer details and following up on any missing or required information.
• Completing key account seasonal copy sheets including product image needs (VPI’s) seasonally.
• Supporting finance with payment collection for proforma accounts. Liaise with the Wholesale Operations team and the Accounts Receivable manager to help resolve account issues.
• Supporting the US team with any sales support duties as needed.
• Arranging and coordinating external showroom setup and activities. Supporting also with showroom sales appointments. The role will involve travel for US showrooms at least 4 times a year.
• Engage in client visits to host brand and product trainings, VM, promote sales and protect Orlebar Brown brand interests.
• Support, by working as one team, the rest of the Wholesale and Third Parties Sales team whenever needed to achieve the department and company goals.

CANDIDATE PROFILE:

• Organisational Skills: Strong at arranging events, managing schedules, and balancing multiple priorities.
• Attention to Detail: Skilled at handling large amounts of data.
• Technical Skills: Comfortable with using and switching between different IT systems.
• Customer Service: Excellent customer-focused approach.
• Travel Requirements: Travel to New York (10-14 days four times a year) and Chicago (up to 6 days twice a year) for selling seasons.
• In-Office Expectations: Generally, in the office 3 days a week (60% of the time), increasing to 5 days a week (40% of the time) during selling campaigns. During selling campaign hours could be longer then 9-5 if clients are late/travelling from abroad.
• Adaptability: Flexible, pragmatic, and able to communicate with a wide range of stakeholders.
• Wholesale Sales Experience: Beneficial but, not essential.

Language Skills: Any additional languages are useful; French and Spanish are a plus.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day
• The chance to train and develop your skills in a fast-working environment
 Competitive benefits package:

• Physical wellbeing: Private medical insurance covering pre-existing medical conditions and ability to add family members, online GP app with 24/7 appointments, available within 24 hours and cycle scheme participation for a tax-exempt bike and/or accessories.
• Financial wellbeing: Pension, and retail discounts across multiple retailers including supermarkets, gyms, days out and 100’s more.
• Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
• Employee recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from the 25 days annual leave plus UK public holidays).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.