JOB TITLE: Supervisor

DEPARTMENT: Retail

REPORTING TO: Store Manager

LOCATION: Harrods 

SALARY: Competitive

TYPE: Full-time

THE POSITION

As a Supervisor of one of our stores you will be accountable, together with the Store Manager and Deputy Manager, for managing the day to day running of the stores to ensure profitability and productivity goals are hit.

KEY RESPONSIBILITIES

• To lead on Sales and Service culture in store by achieving personal and store targets in terms of store conversion, team and personal UPT, ATV, Data Capture, Personal Sales.
• To provide excellent levels of customer service and surpassing customers’ expectations at every opportunity. To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of Orlebar Brown products.
• Responsible, and leading by example for the store having the highest levels of standards around presentation, cleanliness and staff appearance.
• Attending regular training sessions on seasonal product launches and Service Standards to ensure knowledge is up to date and the delivery of world class service.
• Maintaining Orlebar Brown Model Store VM standards.
• Must ensure all measures are being taken around loss prevention to protect profit and stock.
• Support the Store Manager in implementation and development of CRM & Clientelling initiatives to strengthen clientele network for the store.
• Display strong leadership skills by leading by example. Consistently show a positive attitude & take responsibility for own actions.
• Completing Daily Brief & EOD reporting. Completing and submitting all necessary paperwork and reports for Orlebar Brown Head Office when required.

REQUIRED QUALIFICATIONS

• Demonstrated experience of management in a premium or luxury brand environment.
• Willing to adapt and take on new challenges.
• Depth of understanding around KPI’s and impact on store performance.
• Always presents a professional image.
• Successfully able to handle multiple demands and competing priorities.
• Excellent communication skills – both verbal and written.
• A real attention to maintaining high standards in store environment and a keen eye for detail.

WHAT WE OFFER

• Join a diverse working environment of people who we learn from every day.
• The chance to train and develop your skills in a fun and fast working environment
• Competitive benefits package – 33 days holiday for full time employees, prorated at same rate for part timers, great discount on our products, company pension, cycle to work scheme and quarterly social events with the company.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.