JOB TITLE: Store Director

DEPARTMENT: Retail

REPORTING TO: Head of Retail

LOCATION: Beverly Hills

SALARY: Estimated $70,000 - $90,000 per annum

TYPE: Full-Time

THE POSITION

As Store Director, you will lead a dynamic team in delivering exceptional results across sales, service, client development, and operations. You are both a people-first leader and a commercial strategist, responsible for building a high-performance culture while creating a warm and elevated in-store experience that reflects the Orlebar Brown lifestyle.

You will serve as the key connector between our store team, top clients, and local partnerships—while ensuring the business consistently exceeds expectations.

KEY ROLES AND RESPONSIBILITIES 

TEAM LEADERSHIP & PERFORMANCE

• Hire, train, and inspire a team of sales professionals and leaders, fostering a culture of accountability, inclusivity, and client-first focus
• Coach team members to meet individual sales goals, develop client books, and grow in role
• Set the tone for the store: energetic, solutions-oriented, and performance-driven
• Deliver weekly performance updates and insights to HQ teams

CLIENT DEVELOPMENT & MARKET PRESENCE

• Champion clienteling within the store and lead by example with top client appointments, reactivation efforts, and personalization strategies
• Build relationships with high-potential clients and local influencers to grow brand awareness and customer loyalty
• Partner with corporate Client Engagement, Marketing, and CRM teams to plan and execute activations, private appointments, and events
• Identify gifting, delighting, and outreach moments and brief corporate as needed

BUSINESS & OPERATIONAL EXCELLENCE

• Own all aspects of store performance: sales, profitability, conversion, and KPIs
• Maintain high operational standards across scheduling, visual merchandising, inventory, and loss prevention
• Ensure the store consistently reflects the Orlebar Brown brand, from service to presentation to team behavior
• Manage payroll, budgets, and strategic planning in partnership with the Senior Retail Market Manager

SKILLS AND EXPERIENCE

• 5+ years of multi-faceted store leadership experience in luxury, fashion, or lifestyle brands.
• Proven track record in driving store results while developing people and building culture.
• Strategic mindset with strong commercial acumen.
• Deep understanding of the luxury client and what drives loyalty and repeat spend.
• A polished and confident communicator with natural charisma.
• Highly organized, resourceful, and collaborative.
• Passionate about style, storytelling, and helping people feel their best.

POSITION LOGISTICS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Minimum 3 years of related experience.
• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 15 lbs-25 lbs.
• Ability to stand for extended periods of time.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day.
• The chance to train and develop your skills in a fast-working environment.
• Competitive benefits package –
  • Physical wellbeing: Private medical insurance and ability to add family members, dental cover, and vision cover.
  • Financial wellbeing: 401k retirement plan, and discounts across multiple retailers.
  • Lifestyle: Orlebar Brown product discounts and employee-only sales.
  • Social: Regular social events with your team.
  • Employee Recognition: Service award incentives.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.