JOB TITLE: Client Development Specialist

DEPARTMENT: Retail

REPORTING TO: Store Manager

LOCATION: Beverly Hills

SALARY: Estimated $28.00 and $35.00 per hour

TYPE: Full-Time


THE POSITION

As a Client Development Specialist, you will serve as a trusted style advisor and relationship builder, responsible for delivering a luxury experience that reflects the Orlebar Brown lifestyle. Blending exceptional service, personal styling, and strategic clienteling, you’ll cultivate long-term relationships with high-value clients and proactively grow your book through networking, outreach, and tailored experiences.

This role is ideal for someone who thrives in a fast-paced, client-first environment and is excited to elevate our top client strategy in partnership with store leadership.

KEY ROLES AND RESPONSIBILITIES

CLIENT ENGAGEMENT & SALES EXCELLENCE

• Deliver exceptional one-on-one service and build authentic relationships that drive loyalty and long-term spend.
• Work by appointment and on the sales floor, providing styling and wardrobing for travel, lifestyle, and occasion dressing.
• Proactively grow your personal client book through outreach, referrals, and local networking.
• Support client reactivation, follow-up, and after-sales care with consistency and detail.
• Meet and exceed personal sales goals and key KPIs.

STRATEGIC CLIENT DEVELOPMENT

• Leverage CRM data and insights to identify opportunities and increase spend from existing and lapsed clients.
• Collaborate with the Store Director and HQ teams to plan and execute targeted delighting moments, gifting, and outreach campaigns.
• Actively participate in local events and cultivate community relationships (hotels, stylists, social clubs, etc.) to expand client reach.
• Partner with HQ and store leadership on key activations such as in-store events, private client appointments, and elevated clienteling moments.

BRAND REPRESENTATION

• Be a visible brand ambassador in your market, embodying Orlebar Brown’s values of effortless style, adventure, and modern luxury.
• Champion the in-store experience, supporting the team with product storytelling, visual standards, and service moments.
• Represent the brand at client events and networking functions as needed.

SKILLS AND EXPERIENCE

• 3–5+ years of experience in luxury retail, hospitality, or styling.
• Proven success managing a personal client book and driving repeat business.
• Deep understanding of luxury service standards and relationship-based selling.
• Highly motivated, proactive, and organized with strong follow-through.
• Passionate about travel, lifestyle, and creating exceptional experiences.
• Comfortable using CRM tools and basic reporting to track client performance.

POSITION LOGISTICS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Minimum 3 years of related experience.
• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 15 lbs-25 lbs.
• Ability to stand for extended periods of time.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day.
• The chance to train and develop your skills in a fast-working environment.
• Competitive benefits package –
  • Physical wellbeing: Private medical insurance and ability to add family members, dental cover, and vision cover.
  • Financial wellbeing: 401k retirement plan, and discounts across multiple retailers.
  • Lifestyle: Orlebar Brown product discounts and employee-only sales.
  • Social: Regular social events with your team.
  • Employee Recognition: Service award incentives.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.