JOB TITLE: Deputy Store Manager

DEPARTMENT: Retail

REPORTING TO: Store Manager

LOCATION: Harrods 

SALARY: Competitive

THE POSITION

As a Deputy Store Manager, you will be an ambassador for the brand and a senior member of the retail team. Reporting directly to the Store Manager your position will be ensuring the delivery of agreed sales strategy, retail profitability and KPI goals, and brand vision objectives within the store.

The Deputy Store Manager inspires their sales team and develops a sales strategy for proactively managing the performance of their stores. The Manager is accountable for the store and must lead and motivate the selling teams, ensure customer satisfaction, maximize profitability and productivity and comply with all company policy and procedure. They are accountable for the quality of training and development of their sales teams and for delivering world class KPI results.

KEY RESPONSIBILITES

• Responsible for the store achieving sales targets and ensuring profitability. Accountable for windows and shop floor commerciality and adhering to VM guidelines and standards.
• Must provide higher level of strategic leadership and management.
• To lead on sales and service culture in store by achieving personal and store targets in terms of store conversion, team and personal UPT, ATV, Data Capture, Personal Sales.
• Recruiting and developing a high performing team. Responsible for field training and development path using all training tools provided by OB - Train, motivate and develop the team to optimise store performance to reflect the brand qualities.
• Control operating costs to be within the stores budget by focusing on store sales and margin contribution.
• Responsible, and leading by example for the store having the highest levels of standards around presentation, cleanliness and staff appearance.
• Must ensure all measures are being taken around loss prevention to protect profit and stock.
• Supporting the implementation and development of CRM & Clientelling initiatives to strengthen clientele network for the store.
• Display strong leadership skills by leading by example. Consistently show a positive attitude & take responsibility for own actions.
• Conduct any other ad hoc duties related to store management deemed necessary by higher management for the benefit of the stores and staff performance. Work in close partnership with HQ functions to implement business strategies in store.
• Manage Health and Safety alongside company policy to create a safe environment for the team and customers.
• Ensure all human resources issues are dealt with in line with guidance from company policy.

REQUIRED QUALIFICATIONS

• Demonstrated experience of management in a premium or luxury brand environment
• Willing to adapt and take on new challenges
• Depth of understanding around KPI’s and impact on store performance
• Always presents a professional image
• Successfully able to handle multiple demands and competing priorities
• Excellent communication skills – both verbal and written.
• A real attention to maintaining high standards in store environment and a keen eye for detail

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day.
• The chance to train and develop your skills in a fast-working environment.
• Competitive benefits package –
• Physical wellbeing: Private medical insurance covering pre-existing medical conditions and ability to add family members, online GP app with 24/7 appointments, available within 24 hours and cycle scheme participation for a tax-exempt bike and/or accessories.
• Financial wellbeing: Pension, and retail discounts across multiple retailers including supermarkets, gyms, days out and 100’s more.
• Mental Wellbeing: Employee assistance programme.
• Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
• Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from the 25 days annual leave plus UK public holidays).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.