Title: Sales and Operations Coordinator

Reporting to: Head of Wholesale

Department: Wholesale

Role type: Permanent

Location: London Head Office 

THE POSITION:

Reporting to the Head of Global Sales, this role will enable you to grow sales by providing administrative support and taking ownership of important elements of the planning process for the sales teams.

The Sales and Operations Coordinator role will also work closely with the operations team to support a smooth end to end sales process for our Wholesale clients to help maximise revenue for the business.

KEY ROLES AND RESPONSIBILITIES:

The role will be split in two supporting two teams.

Sales team support (50%):

• Administrative Support: Managing an online sales tool (Joor), ensuring data accuracy and integration with financial systems, and coordinating with various departments.
• Sales Meeting Support: Preparing reports and coordinating logistics for sales meetings.
• Platform Maintenance: Keeping content-sharing platforms updated with seasonal changes.
• Customer Administration: Creating and managing customer forms, verifying details, and following up on information.
• Sales Support: Managing sales schedules, booking travel, and organising meetings. Attending sales appointments to support the sales manager during selling campaigns.
• Showroom Coordination: Arranging activities in external showrooms (e.g., Paris, Milan, Pitti) for the international team.
• Weekly Tracking: Updating a weekly key account tracker for internal and external stakeholders.
• Account Liaison: Assisting with account issues in collaboration with Wholesale Operations and Accounts Receivable.
• Fashion Week Attendance: Travelling to events like Paris Fashion Week and Pitti.
• Sales Reporting: Compiling sales reports for consignment billing and accounts.
• Showroom Management: Overseeing the UK showroom's visual merchandising and back-of-house logistics.
• Team Collaboration: Supporting other wholesale and third-party sales team members as needed.

Operations team support (50%):

• Order Book Monitoring: Ensuring that wholesale orders are shipped on time, meeting specific deadlines and cancellation dates.
• Documentation: Preparing return authorization (RA) credits and other necessary documents for shipping, returns, etc.
• Shipping Coordination: Sending orders for packing and shipping, coordinating with clients on preferred shipping dates and details.
• Payment Collection Support: Assisting the finance team in collecting payments for proforma accounts.

CANDIDATE PROFILE:

• Organisational Skills: Strong at arranging events, managing schedules, and balancing multiple priorities.
• Attention to Detail: Skilled at handling large amounts of data.
• Technical Skills: Comfortable with using and switching between different IT systems.
• Customer Service: Excellent customer-focused approach.
• Travel Requirements: Travel to Paris (7-8 days twice a year), Milan (up to 5 days twice a year), and Florence (up to 5 days twice a year) for selling seasons.
• In-Office Expectations: Generally, in the office 3 days a week (60% of the time), increasing to 5 days a week (40% of the time) during selling campaigns. During selling campaign hours could be longer then 9-5 if clients are late/travelling from abroad.
• Adaptability: Flexible, pragmatic, and able to communicate with a wide range of stakeholders.
• Wholesale Sales Experience: Beneficial but, not essential.

Language Skills: Any additional languages are useful; French and Spanish are a plus.

WHAT WE OFFER

1. Being part of a diverse working environment of people who we learn from every day.
2. The chance to train and develop your skills in a fast-working environment.
3. Competitive benefits package –

• Physical wellbeing: Private medical insurance covering pre-existing medical conditions and ability to add family members, online GP app with 24/7 appointments, available within 24 hours and cycle scheme participation for a tax-exempt bike and/or accessories.
• Financial wellbeing: Pension, and retail discounts across multiple retailers including supermarkets, gyms, days out and 100’s more.
• Mental Wellbeing: Employee assistance programme.
• Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
• Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from the 25 days annual leave plus UK public holidays).

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.